BT393 Privacy Policy

1. Overview

When you use bt393 — whether through the website at bt393.app or through the Android app — you share certain information with us in order for the platform to function. This Privacy Policy describes what that information is, why we need it and how we handle it responsibly.

bt393 is operated as an online entertainment platform serving adult users (18+) in Pakistan. All account balances, deposits and withdrawals are processed in PKR. Our primary payment integrations are with JazzCash and Easypaisa, with Raast, bank transfer and card payments also supported.

By creating a bt393 account and using the platform, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside the Terms and Conditions, which govern your overall use of bt393.

2. Data We Collect

bt393 collects personal data in three main ways: information you provide directly, information generated automatically by your use of the platform, and information received from third-party services such as payment processors.

Information you provide directly:

• Full legal name and date of birth (required for account registration and age verification)
• Email address and mobile number (for account communications and OTP verification)
• National identity card number or equivalent document (collected when identity verification is requested)
• Residential address (collected as part of verification processes)
• Any information you provide when contacting bt393 support

Information generated automatically:

• IP address and approximate geolocation at the time of login and transactions
• Device type, operating system and browser version
• Session duration and in-platform activity including games played, bets placed and pages visited
• Login timestamps and session history
• Deposit and withdrawal transaction records, including method, amount in PKR and timestamp

Information received from third parties:

• Transaction confirmation and status data from JazzCash, Easypaisa, Raast, your bank or card network (sufficient to confirm a deposit or withdrawal was processed)
• Fraud risk signals from payment processors where applicable

3. How We Use Your Data

bt393 uses your personal data for specific, necessary purposes. We do not process your data beyond what is reasonably required to deliver the platform and meet our compliance obligations.

• Account management: Creating, maintaining and securing your bt393 account. Verifying your identity and age as required.
• Processing transactions: Enabling PKR deposits via JazzCash, Easypaisa, Raast, bank transfer or card, and processing withdrawal requests back to verified payment methods.
• Platform operation: Delivering games, live casino streams, bingo rooms and other platform features. Recording bet outcomes for account history and dispute resolution.
• Customer support: Responding to queries, investigating complaints and resolving account issues.
• Fraud and security: Detecting and preventing fraudulent transactions, account takeover attempts, multi-accounting and other prohibited activities described in the Terms and Conditions.
• Responsible gaming: Monitoring usage patterns to support self-exclusion requests, deposit limit enforcement and session time limit tools.
• Platform improvements: Analysing aggregated, anonymised usage data to identify technical issues, improve navigation and inform game library decisions.
• Communications: Sending account notifications, deposit and withdrawal confirmations, security alerts and, where you have opted in, promotional communications.

4. Legal Basis for Processing

bt393 processes personal data on the following grounds:

• Contractual necessity: Processing required to deliver the services you registered for — account creation, deposits, game access, withdrawals and support.
• Legal obligation: Identity verification, age verification and transaction record-keeping required for fraud prevention and anti-money-laundering compliance.
• Legitimate interests: Security monitoring, fraud detection and platform improvements that benefit all users without overriding individual privacy rights.
• Consent: Promotional communications and non-essential cookies, where your opt-in has been obtained.

5. Data Sharing

bt393 does not sell your personal information to third parties. Your data is shared only in the following limited circumstances:

• Payment processors: Transaction data is shared with JazzCash, Easypaisa, Raast, the relevant bank or card network as necessary to process your deposit or withdrawal. Each provider handles that data under their own privacy terms.
• Game providers: Some game studios may receive anonymised session identifiers for the purpose of delivering their games within the bt393 platform. No identifiable personal data is shared with game studios for marketing purposes.
• Fraud prevention services: Aggregated technical signals (IP address, device fingerprint) may be shared with fraud prevention partners to identify suspicious activity patterns. These partners operate under strict data processing agreements with bt393.
• Legal and regulatory requirements: bt393 may disclose personal data if required to do so by a valid legal order or to protect against fraud, security threats or violations of our Terms and Conditions.

6. Payment Data & PKR Transactions

All financial transactions on bt393 are denominated in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal, the relevant payment credentials — your JazzCash or Easypaisa account number, bank account details or card information — are transmitted directly to and processed by your chosen payment provider.

bt393 does not store your full payment credentials on its servers. What bt393 retains is a transaction record: the payment method used, the amount in PKR, the timestamp and the transaction outcome (success or failure). This record is necessary for account history, dispute resolution and fraud monitoring.

Your payment provider — whether that is JazzCash, Easypaisa, your bank or your card issuer — operates under their own privacy and data protection terms. bt393 recommends reviewing those terms if you want to understand how your payment credentials are handled on the provider's side.

7. Cookies & Tracking Technologies

bt393 uses cookies and similar technologies to keep the platform functioning correctly and to understand how users interact with it. Cookies are small text files stored by your browser. You can manage cookie preferences through your browser settings at any time.

Essential cookies are required for the platform to function. They maintain your login session, store your preferred settings and ensure deposits and game sessions operate correctly. These cannot be disabled without breaking core platform functionality.

Analytics cookies help bt393 understand how users navigate the platform — which games are visited most, where users drop off and how long pages are viewed. This data is used in aggregated, anonymised form to improve platform performance. No personally identifiable information is attached to analytics data.

Preference cookies remember your in-platform settings such as language preference and interface choices across sessions.

bt393 does not use third-party advertising cookies or allow external advertising networks to place tracking cookies through bt393.app.

8. Data Retention

bt393 retains personal data only for as long as it is needed for the purposes described in this policy. The following general retention periods apply:

• Account data (name, contact details, identity documents): retained for the duration of your active account and for a period of up to 5 years following account closure, as required for fraud prevention and compliance purposes.
• Transaction records (deposits, withdrawals, bet history in PKR): retained for a minimum of 5 years following the transaction date for accounting and anti-money-laundering record-keeping purposes.
• Support communications: retained for up to 3 years from the date of the interaction.
• Technical and usage data (IP logs, session data): retained for up to 12 months, after which it is either deleted or anonymised.
• Self-exclusion records: retained indefinitely to prevent re-registration by excluded players.

9. Security Measures

bt393 applies industry-standard security measures to protect your personal data against unauthorised access, disclosure, alteration and destruction. Specific measures include:

• SSL/TLS encryption on all data transmitted between your device and bt393's servers
• Encrypted storage for sensitive account data including identity documents
• Access controls ensuring that personal data is accessible only to bt393 staff who require it to perform their specific role
• Regular security reviews and monitoring for unusual access patterns
• Two-factor authentication options for account login

While bt393 takes reasonable technical precautions, no system is completely immune to security risks. You are also responsible for keeping your login credentials secure. Do not share your bt393 password with anyone. If you suspect your account has been accessed without your authorisation, contact support immediately at [email protected].

10. Your Privacy Rights

As a bt393 account holder, you have the following rights regarding your personal data. To exercise any of these rights, contact [email protected] with your account details and the specific request.

• Right to access: You can request a copy of the personal data bt393 holds about you. We will respond within a reasonable timeframe and may request identity verification before processing the request.
• Right to correction: If any personal data bt393 holds about you is inaccurate or outdated, you can request that it be corrected. Some fields — such as your registered name — require supporting documentation to change after initial verification.
• Right to deletion: You can request deletion of your personal data. Where deletion is not possible due to legal retention obligations (such as transaction records), bt393 will explain this and retain only the minimum data required.
• Right to restrict processing: In certain circumstances, you can request that bt393 limits how your data is used while a query or dispute is being resolved.
• Right to withdraw consent: Where processing is based on your consent (such as promotional emails), you can withdraw consent at any time. Withdrawal does not affect processing that occurred before the withdrawal.

11. Minors

bt393 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under 18 years of age. If bt393 becomes aware that an account has been registered by a person under 18, the account will be closed immediately, any winnings will be voided and all personal data collected will be deleted in accordance with our retention obligations.

If you are a parent or guardian and believe that a minor may have registered an account on bt393, please contact [email protected] immediately. We will investigate and take appropriate action promptly.

12. Updates to This Policy

bt393 may update this Privacy Policy periodically to reflect changes in data practices, platform features or legal requirements. When material changes are made, the "Last Updated" date at the top of this page will be revised.

Where a change is significant — for example, a new category of data being collected or a new type of third-party sharing — registered players will be notified via the platform or by email where feasible. Your continued use of bt393 after a policy update constitutes acceptance of the revised policy. If you do not agree with any updated terms, you should stop using the platform and contact support to close your account.

13. Contact for Privacy Queries

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or want to report a privacy concern, please contact bt393 at:

Email: [email protected]

Please include your registered account username or email address and a clear description of your request. We will acknowledge your message and provide a substantive response as quickly as possible. Identity verification may be required before we can action requests related to specific account data.